OUR COMMITMENT TO PATIENTS
Protecting the interests of patients and their families
Canadian Specialist Hospital is committed towards delivering quality service and ensuring the best outcomes for our patients. We aim to serve you, our patients and your families by providing quality healthcare built on values of compassion, respect, and integrity. As your healthcare provider, our medical professionals endeavor to treat your medical condition and safeguard your well-being regardless of your age, race, language, religion or social status.
Care and Respect
At CSH, you shall be treated with dignity and in a humane and safe environment. Your personal safety includes being free from physical restraints or seclusion, unless required as part of your overall medical treatment. Appropriate protection will be accorded to the disabled, elderly and those with special needs
We respect your personal values, religious and ethnic beliefs; and your need for privacy. You may express your religious and/or ethnic practices so long as they do not cause disharmony or conflict. If you require support in this area, please inform your nurse in the ward who can arrange for a visit by a religious counselor.
Making decisions about medical treatment for a serious illness can be difficult for you and your family. If necessary, the Bioethics Committee Secretariat will look into problems on management with patient and family input.
Confidentiality and Privacy
1) When you are a patient at CSH, we keep records of your visit. We are bound by law and professional ethics to keep your medical records, including Electronic Medical Records, and all aspects of care rendered to you strictly confidential .
2) This information will only be shared by those involved in providing care for you.
3) This information may also be shared with other staff in the hospital administration for the purpose of hospital operations, e.g. monitoring of the services rendered by our staff to you.
4) CSH is a hospital that provides training to nurture generations of healthcare professionals. We are also a major centre for medical research in this region. Thus, there may be a need to view medical records for medical research and training, as authorized by law or the hospital. However, those who view your records are under legal obligation not to disclose them to anyone.
5) We may also be required by law to disclose the information in certain circumstances, such as for the purpose of notification of infectious diseases.
6) Other than for the abovementioned instances, we will obtain written authorization from you should we need to release your information to others.
7) We will conduct consultation, examination, treatment and case discussion discreetly and with respect to your personal privacy.
Explanation and Information about Your Treatment
You are entitled to information on your medical condition, conveyed in a way you can understand. This information shall include, except in emergencies and where applicable:
Treatment options (including surgery process)
Known risks of treatment
Known risks and consequences of non-treatment
Estimated hospital bill
Plan for your continuous care after discharge
The names of the healthcare professionals responsible for your treatment.
In addition, you may also request:
- A copy of your medical report in accordance to the hospital's policy
- An explanation of your hospital charges
- Any additional information or queries you may have about your stay in the hospital.
The information provided will help you decide whether to give consent to, or refuse the proposed treatment and/or procedure.However, if you choose not to undergo treatment, or leave the hospital against the doctor's advice, to the extent permitted by law, you may do so after signing a form to request discharge against medical advice.You will accept full responsibility for the consequences as a result of your decision
Before conducting a medical research involving human subjects, we are required to obtain the written consent of patient to participate in the research project. You can choose to refuse to participate or to opt out at any point during the research project, after giving your written consent. Your decision not to participate will not compromise the level of care you are entitled to.