Protecting the interests of patients and their families
We, at Canadian Specialist Hospital, are committed to deliver high quality services and ensure the best outcomes for our patients. We aim to serve our patients and their families by providing care built on values of compassion, respect, and integrity. Our medical professionals endeavor to treat all patients with utmost professionalism regardless of their age, race, language, religion or social status.
Care and Respect
At CSH, our patients shall be treated with dignity in a considerate and safe environment. The personal safety might be extended to physical restraint or seclusion, whenever required as part of the medical treatment. The disabled, elderly and special needs patients will benefit from supplementary suitable protection.
We respect our patients’ personal values, religious and ethnic beliefs and their need for privacy. The expression of religious and/or cultural practices is supported so long as they do not cause disharmony or conflict. We carry out any request for a religious counselor for which our ward nurse will make the appropriate arrangements.
All patients and their families or significant others are encouraged to participate in the plan of care.
Confidentiality and Privacy
- The CSH medical staff will conduct the patient’s examination, treatment and case discussion discreetly and with respect to their personal privacy.
- We are bound by law and professional ethics to maintain our patients’ medical records, including in electronic format, and all aspects of rendered medical care are kept strictly confidential.
- The information stored in the patient’s medical record may be shared only by those involved in the patient’s care and, selectively, with staff from hospital administration for services’ quality monitoring.
- Those who view the patients’ records are under legal obligation not to disclose them to anyone.
- Patient information (including that retrieved from electronic data repositories) may be released in certain circumstances, such as government authorities request for statistical purposes; in order to obtain a second medical opinion; sponsor’s enquiries, etc.
- In other than for the above mentioned instances, CSH will obtain written authorization from patients should the need to release this information to others.